Moby Dick 3pl Blog

Accurate pick and pack makes a happy customer.

md3pl blog accurate pick and pack

Moby Dick 3pl Blog

In today's e-commerce landscape, accuracy in order fulfillment is of utmost importance. A customer's experience is greatly influenced by how quickly and accurately they receive their orders. Inaccurate orders can lead to dissatisfied customers, increased returns, and ultimately, damage to the reputation of a business. This is where a fulfillment center plays a crucial role in improving pick and pack accuracy.


To begin with, a fulfillment center can employ the latest technologies such as barcode scanners, RFID, and automation software to ensure accuracy in the picking process. This technology can quickly scan and match products to customer orders, minimizing the chances of errors. Additionally, they can use quality control checks and audits to ensure accuracy in the packing process.

Customer Satisfaction

Improved pick and pack accuracy has many benefits, including reduced costs associated with returns, restocking, and reshipping. It can also increase customer satisfaction and loyalty, leading to repeat business and positive word-of-mouth marketing. Furthermore, accurate order fulfillment can result in a better reputation for a business, leading to increased sales and profitability.

Metrics that matter

There are three key metrics that are improved by fulfillment centers.

  1. Order Accuracy: measures the percentage of orders that are fulfilled correctly. This is a crucial metric as it directly impacts customer satisfaction.
  2. Cycle Time: Measures the time it takes from when an order is placed to when it is delivered to the customer. Improved pick and pack accuracy can lead to a reduction in order cycle time, as errors in the fulfillment process are minimized.
  3. Inventory cycle time: measures the average cycle time it takes for a customer to receive a product after placing an order.

Pick vs Pack

It is important to note that there is a difference between picking accuracy and packing accuracy. Picking accuracy refers to the ability to select the correct items from inventory to fulfill an order. Packing accuracy refers to the ability to correctly package the items selected for an order. Both are important for accurate order fulfillment.

The Merchants Role

Merchants can also take steps to improve pick and pack accuracy on their end. One key step is to ensure that product information is accurate and up-to-date, reducing the chance of picking errors. Merchants can also use clear and standardized packaging, making it easier for fulfillment center employees to pack orders accurately.

Experience Matters

At Moby Dick 3pl, we understand the importance of accurate order fulfillment for the success of your business. We use state-of-the-art technology and quality control measures to ensure accuracy in the pick and pack process. Our experienced team of professionals is dedicated to meeting the needs of your business and delivering a superior customer experience. By partnering with us, you can rest assured that your orders will be fulfilled accurately and efficiently, leading to increased customer satisfaction and profitability for your business.

You're here for a reason. Let's talk fulfillment.

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